Privacy Policy.

1. Who We Are

Prime View Media is a real estate and commercial media business based in Martinsburg, West Virginia. This Privacy Policy describes how information may be collected, used, shared, and protected when you visit our website, contact us, book services, or interact with our online tools.

This policy covers the Prime View Media website and its business communications. Other websites or services reached through our links may have their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and inquiry information: your name, telephone number, email address, business affiliation, property address, and information you include in a message or form.
• Booking and service details: requested media services, scheduling preferences, property or project information, and transaction-related records.
• Messages and conversations: communications sent through text messages, phone calls, web chat, online forms, and consultation requests. Where a feature is enabled and legally permitted, communication-related records or recordings may be processed.
• Technical information: information such as device type, browser, referring page, approximate location derived from IP address, and website usage data collected by cookies or similar technologies, depending on the tools enabled.
• Photos, videos, and content: images or other files provided to us or created as part of a media project, subject to applicable service agreements.

3. How We Use Information

We use information as reasonably necessary to respond to inquiries; arrange consultations and photo/video shoots; process and deliver service orders; communicate scheduling details; provide support; maintain business records; operate and improve our website, forms, and communications; and comply with applicable law.

Where permitted and when appropriate consent has been obtained, we may also send relevant updates or promotional messages. You can opt out of promotional communications using the instructions provided with those communications.

4. Chatbot, Texting, and Missed Calls

Our website may offer a chatbot powered through our business software. Questions and information entered into the chat may be processed by our service providers to generate replies and help route inquiries. Please do not submit passwords, payment card numbers, government ID numbers, or sensitive personal information through chat.

Our business messaging line is 304-885-1689. We may use missed-call text-back and related messaging workflows. Text-message consent is handled according to the notice presented at the point of collection and applicable law. Consent to marketing texts is not a condition of purchasing services. Message and data rates may apply.

You may reply STOP to an automated messaging sequence where supported, or contact us to request that messages stop. Reply HELP where supported for assistance. We do not describe this phone line as a live AI voice receptionist.

5. Booking, Payment, and Third-Party Providers

We use third-party platforms to operate parts of our services, which may include:

• HDPhotoHub: online service orders, booking, galleries, and delivery of media. Booking portal.
• GoHighLevel / LeadConnector: website forms, calendar bookings, customer relationship management, website chat, and business communications.
• Payment processors and financing providers: when you choose to purchase a service or use an available payment option, the relevant provider may collect payment or eligibility details under its own terms.
• Website infrastructure, analytics, and security services: where configured and used to operate and protect the site.

Data may be disclosed to these providers to deliver services, comply with legal obligations, or respond to a lawful request. We do not control the privacy practices of websites or platforms that you visit independently.

6. Cookies and Analytics

Our website and embedded tools may use cookies, pixels, or similar technologies for core functionality, session management, site performance, analytics, or other purposes if enabled. Your browser settings may let you limit or remove cookies; some functionality may be affected. If additional tracking or advertising tools are enabled in the future, this policy and any required consent controls should be updated accordingly.

7. Data Retention and Security

We retain information only as long as reasonably needed for business operations, project delivery, accounting or recordkeeping, dispute resolution, or legal compliance. Retention periods may vary depending on the type of record and the services involved.

We use reasonable administrative and technical safeguards, including the protections provided by our service platforms. However, no internet transmission or electronic storage method can be guaranteed completely secure.

8. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain, subject to applicable legal and operational exceptions. You may also opt out of marketing communications using unsubscribe instructions or by contacting us. Additional rights may apply depending on where you reside.

To submit a request, use our Contact page or call 703-539-2305. We may need to verify your identity before acting on a request.

9. Children’s Privacy

Our website and business services are intended primarily for adults and professional clients. We do not knowingly seek personal information from children under 13 through our website. If you believe a child has submitted personal information, please contact us so we can review the situation.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes to our practices, providers, or legal requirements. The updated version will be posted here with a revised effective date.

11. Contact Us